The coordinator of education services is a qualified individual with knowledge of coordinating and maintaining staff development/educational practices. This position serves as the coordinator for the American Heart Association’s training center programs. Maintains a professional image for staff development/education services with all customers – physicians, staff, and the public. Demonstrates the ability to handle confidential matters related to human resources.

SHIFT AND SCHEDULE

Full Time: 8:00 AM – 5:00 PM

ESSENTIAL FUNCTIONS/PERFORMANCE EXPECTATIONS

• Demonstrates ability to coordinate multiple staff development/education tasks and services in an organized and orderly system.
• Demonstrates ability to maintain files and database computer applications for staff development and education.
• Demonstrates problem-solving skills.
• Serves as a resource for staff and physicians to obtain journal articles upon request.

American Heart Association (AHA) Training Center (TC)

• Serves as an AHA Training Center Admin for information, support, and quality control of all American Heart Association training center instructors.
• Provides day-to-day management of local training center activities.
• Accountable for the management of course fees, course certification cards and bank deposit slips.
• Prepares reports and collaborates with others to maintain training center standings.
• Maintains a current AHA BLS Instructor Certification to teach BLS courses and Monitor current AHA instructors.
• Serves as an administrator of the Resuscitation Quality Improvement (RQI) system.
• Provide Tier 1 and Tier 2 support for RQI issues, responding to queries from learners.

Learning Management System (LMS)

• Serves as an administrator of the LMS system.
• Oversee day-to-day operations of the LMS (Symplr Learning)
• Configure and maintain system settings, user roles, permissions, and integrations
• Upload, organize, and maintain eLearning courses, videos, SCORM/AICC files, and competencies.
• Provide Tier 1 and Tier 2 support for LMS issues, responding to queries from learners, managers, and HR.
• Generate and distribute reports on training completion, user engagement, compliance, and certifications.
• Conduct training sessions or webinars on how to use the LMS effectively.

Hospital Student Liaison

• Coordinate observation opportunities with academic institutions and students.
• Maintain a master schedule of student observer placements across departments and units.
• Collaborate with department managers and preceptors to ensure capacity and readiness for student observers.
• Oversee onboarding processes for all incoming observers, including HIPAA training and badge distribution.
• Verify completion of required documentation, such as immunization records, confidentiality agreements, and training certifications.
• Assists with Student onboarding to include hospital tours and Electronic Medical Record (EMR) training.

EDUCATION AND EXPERIENCE

• Must be a high school graduate or equivalent
• Associate’s degree preferred
• Desired knowledge of Microsoft office applications.

PHYSICAL REQUIREMENTS

To perform this job successfully, an individual must be able to perform each essential responsibility satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The individual must be able to:

• Stand, walk, sit, stoop, reach, lift, see, speak and hear. Lifting is limited to 35 lbs. for clinical staff and to 50 lbs. for non-clinical staff. The individual must use an assisted-lift device or get another individual(s) to assist with the lift that is over these maximum limits.