Reporting to the Manager Employee Experience, the Employee Experience Assistant (EEA) is the face of Human Resources.  This is the first point of contact that visitors and Midland Health employees encounter when coming to the HR department.  The EEA works closely and provides support to the HR team. Primary duties include greeting visitors and employees, answering and routing telephone calls, and assisting individuals in responding to their questions.  Professional appearance, punctuality, client service skills with excellent verbal and written communication and proficiency in Microsoft Office are a must.

SHIFT AND SCHEDULE

Full Time: 8:00 AM – 5:00 PM

ESSENTIAL FUNCTIONS/PERFORMANCE EXPECTATIONS

• Effective attendance consistent with the work schedule is needed.
• Welcome visitors and employees in a professional and friendly manner, answer questions, direct to the proper person or resource, etc..
• Answer and direct phone calls in a polite, professional, and friendly manner.
• Maintain front desk area and all common areas in a clean and tidy manner at all times, including computer & interview rooms.
• Receives deliveries; sorts and distributes incoming mail.
• Provides administrative support, including drafting and typing memos, correspondence, forms, and other materials to disseminate information or provide notification.
• Assists/collaborates with the Employee Experience Specialist with New Hire Processing.
• Verifies that name in Dayforce reflects name on the new hires’ Social Security Card. Edits if necessary.
• Process name changes in Dayforce.
• Process badge change requests.
• Receives required documents for processing I-9’s during NHP.
• Verify all New Hires have completed their I-9’s, completes Section 2 weekly.
• Upload NHP Checklists and DPS Forms into Dayforce.
• Create Sign-in Sheet for New Hires and Sign-in Sheet/Labels for Travelers/Contractors.
• Maintain all sign-in lists for new hires, travelers, & contractors for DNV (Det Norske Veritas) audits.
• Email Meal Deduction Forms to Food and Nutrition weekly.
• Place rushes on any background checks that are still pending for the following week.
• Check lock box daily at the beginning of the day.
• Distribute paychecks from payroll.
• Send Omnicell forms to RN Fellowship Manager weekly.
• Schedule temporary employees for processing; request access if email, etc. are needed,
• Steward the contractor process and is first point of contact for Contract Companies, coordinates onboarding, start dates, etc.
• Provides administrative support to Manager Employee Experience to compile, organize, prepare, and secure personnel records for travelers/contractors for storage and retrieval.
• Collaborates with other divisions within HR on special projects.
• Coordinates orders for nurse placards.
• Support to PBBHC as needed.eceives required documents for processing I-9’s during NHP 

EDUCATION AND EXPERIENCE

• High school diploma or general education degree (GED) required
• 3 or more years of relevant experience in a fast-paced office environment.

KNOWLEDGE AND SKILLS

• Proficient in Microsoft Office, Outlook, Excel, PowerPoint.
• Strong phone skills
• Bilingual in Spanish preferred.
• Comfortable multi-tasking and prioritizing tasks without guidance
• Excellent interpersonal skills
• Punctual with strong attendance history
• Experience with Applicant Tracking Systems (ATS) and resume databases is a plus. 

PHYSICAL REQUIREMENTS

To perform this job successfully, an individual must be able to perform each essential responsibility satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The individual must be able to:

• Stand, walk, sit, stoop, reach, lift, see, speak and hear. Lifting is limited to 35 lbs. for clinical staff and to 50 lbs. for non-clinical staff. The individual must use an assisted-lift device or get another individual(s) to assist with the lift that is over these maximum limits.