Responsible for displaying a professional manner while teaching patient/guarantors how to pay their debts in full. Using verbal skills and communication techniques taught during training to manage people to the point public opinion of the hospital remains positive. The employee will learn and apply policy and procedure to collect on accounts, as well as utilizing other sources of information needed to resolve issues and achieve successful recovery of assigned receivables. Position requires persuasive negotiator skills and someone who is a quick thinker and able to use information at hand to resolve issues for all parties expeditiously.

SHIFT AND SCHEDULE

Full Time 8:00 a.m. - 5:00 p.m.

ESSENTIAL FUNCTIONS/PERFORMANCE EXPECTATIONS

• Actively attempts to resolve patient balances and ensures payment terms are suitable in meeting hospitals objectives and the credit/collections policies, formulating collection strategies to ensure timely customer payments; also, refers accounts to collections based on hospital policies.
• Demonstrates independent judgment within authority and escalates issues requiring management intervention timely. Works all disputes, requests for more information from all Collection Agencies.
• Systematically documents all daily collections activities on all accounts touched.
• Provides a timely response by investigating and resolving all internal and external customer inquiries
• Follows established procedures for processing payments plans, payments by phone and adjustments on accounts. Monitors assigned account details for non-payment, delayed payments and other regularities and establishes timely follow up with guarantor on account when needed.
• Processes all credit balances for patients and insurances according to policies and turns around refunds in a timely manner. Monitors surgery accounts to apply any prepaid credits to balances
• Adds corrected insurance information to patient accounts and drops claim out to insurance. Confirms patient’s insurance eligibility prior to adding information to an account.

EDUCATION AND EXPERIENCE

• High School diploma or equivalency required
• Courses in insurance billing/collections and medical terminology preferred.
• Three (3) or more years of hospital business office or physician business office experience preferred.
• Must be able to type 35 wpm and operate a personal computer with ability to use Microsoft Outlook, Excel and Microsoft Office.
• Must have basic math skills.
• Excellent written and verbal communication skills including the use of proper grammar.

PHYSICAL REQUIREMENTS
To perform this job successfully, an individual must be able to perform each essential responsibility satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The individual must be able to:

• Stand, walk, sit, stoop, reach, lift, see, speak and hear. Lifting is limited to 35 lbs. for clinical staff and to 50 lbs. for non-clinical staff. The individual must use an assisted-lift device or get another individual(s) to assist with the lift that is over these maximum limits.